Privacy Policy | Nestbridge

Nestbridge ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to information collected through our website and in the course of providing our services at 286 Thanon Charoen Nakhon, Khlong San, Bangkok 10600, Thailand.

If you have questions about this policy or how we handle your information, please contact us at [email protected].

1. Information We Collect

Information you provide to us

When you contact us through our website or in person, we may collect:

Your name and the names of family members (where relevant to the service)
Your email address and phone number
A description of what you are looking for help with
Any other information you choose to share in correspondence or during sessions

Information collected automatically

Our website may collect standard technical information including IP address, browser type, pages visited, and time of visit. This is used only for website maintenance and general performance monitoring.

Session-related information

During facilitation sessions or workshops, a brief factual summary may be prepared. This summary is given to session participants only and is not retained by Nestbridge beyond what is reasonably necessary for service continuity.

2. Legal Basis for Processing

We process personal information on the following bases under applicable Thai personal data protection law (PDPA, B.E. 2562) and general data protection principles:

Consent: When you contact us or submit a form, you consent to us using your information to respond to your enquiry.
Contract: When you book a service, we process information necessary to deliver that service.
Legitimate interests: For maintaining records, improving our services, and keeping our website secure.

3. How We Use Your Information

To respond to enquiries and arrange service appointments
To deliver facilitation sessions, coordination tool setup, or workshops
To send service-related communications (confirmations, scheduling)
To maintain records necessary for service delivery and continuity
To improve how our website and services work
To meet any legal obligations that apply to us in Thailand

We do not use your information for unsolicited marketing. We do not sell personal data to third parties.

4. Data Sharing

We do not share personal information with third parties except in the following limited circumstances:

Service providers who help operate our website or systems (bound by confidentiality obligations)
Where required by Thai law or a court order
With your explicit consent

Session content is never shared with third parties without consent from all participants involved.

5. Data Retention

We retain contact and enquiry information for up to 12 months after last contact. Session summaries and related records are retained for up to 24 months. Website analytics data is retained for up to 12 months in aggregated, non-identifiable form. You may request deletion of your personal information at any time (subject to any legal retention requirements).

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss. These include access restrictions, secure storage for physical records, and the use of encrypted connections for digital data. In the event of a data breach that may affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable law.

7. Cookies

Our website uses cookies for basic functionality and to understand how visitors use the site. You can manage cookie preferences through our Cookie Policy page or your browser settings. Essential cookies are necessary for the site to function and cannot be disabled.

8. Your Rights

Under the Thai Personal Data Protection Act (PDPA) and applicable data protection principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention obligations)
Object to or restrict processing of your information
Withdraw consent at any time (without affecting the lawfulness of prior processing)
Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites. Nestbridge is not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

10. Children's Privacy

Our services are provided to adults (persons aged 18 or over). We do not knowingly collect personal information directly from children. Where services involve children's schedules or wellbeing, information is collected from and managed by the adults responsible for those children.

11. Changes to This Policy

We may update this policy from time to time. When we do, the revised policy will be posted on this page with an updated date at the top. We encourage you to review this page periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information:

Email: [email protected]
Address: 286 Thanon Charoen Nakhon, Khlong San, Bangkok 10600, Thailand
Phone: +66 2 837 5169